Order Cancellations & Returns
For part replacements or destroyed products please contact us with the pieces you need! The warranty covers manufacturer defects and failed components for 1 year.
Once the order is placed, any cancelled orders will be charged a 3.5% credit card/Paypal fee that is deducted from the refund.
If tracking has already been created, cancelled orders will be charged a 10% restocking fee, based on the order total. The customer is responsible for shipping fees incurred and return shipping fees to send the product back for a refund.
Our policy lasts 30 days. If 30 days have passed since your purchase, please contact us about the possibility for a refund, store credit or exchange.
Splitters, chassis brackets, diffusers and side skirts are not returnable or exchangeable.
To be eligible for a return, your item must be unused and in the same condition that you received it. There are certain situations where only partial refunds are granted. 25% restocking fee applies to products returned without all original packaging. We will provide a return label in the first 30 days (since ship date) and deduct the cost of the return label from the refund. After 31+ days customer must ship the item themselves. Shipping charges on the original order are not refundable unless it was a CJM shipping error. We do not provide return labels for international shipments.
For example: $75 part + $6 shipping fee = $81 order total. Customer would like to return because they no longer need it, or ordered the wrong part.
$75 (part cost) - $14 (return shipping label) = $61 refund.
Refunds (if applicable)
Splitters, chassis brackets, diffusers and side skirts are not refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@cjmind.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org, we will issue a return number and provide a return address.
Please contact us before returning any merchandise. We will provide a return label in the first 30 days (since ship date). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item. We are not responsible packages lost by the carrier.