FAQ & Shipping Policy
- When will my order ship?
- Orders placed before 12pm EST typically ship the next business day if the product is in stock. Orders placed after 12pm EST will ship 48 hours later.
- Orders placed after 10am EST on Friday will ship on Monday.
- DHL Orders placed after 10am EST on Friday will ship on Monday.
- Tracking will be emailed as soon as we create the label.
- Do your products come with a warranty?
- Yes! We offer a manufacturer warranty on all of our products, the time period ranges by product line, so feel free to contact us for replacement parts. Please be sure to include which pieces you need.
- Do you ship international? What are the fees?
- We do ship direct to some countries.
- The customer is responsible for all import duties and customs fees. They are not built into the product cost.
- Is this 3D printed?
- Yes, All of our pods are 3d printed to allow for continuous improvement. We don't make injection molds because they are far to expensive for the custom fit products we make.
- What is your return & order cancellation policy?
- Please check it out here: Returns & cancelled orders
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